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Send a screenshot and an agent walks you through the fix on the spot.
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Contact IPTVKemo
A real support desk, open every hour of every day, staffed by people who have set up IBO Player on the exact device sitting in your living room.
Send us a message
Tell us what you need
Whether you are weighing up the CA$10.99 introductory month, chasing credentials that have not landed, or stuck on a WebOS install at 2am, this form reaches the same desk that handles every IPTVKemo line in Canada. There is no call-centre script and no tier-one gatekeeper — the person who reads your message is the person who fixes it.
- Median first reply under 15 minutes, 8am to midnight MT
- Under one hour overnight, seven days a week
- Bilingual desk — write in English or French
- Your details are never sold, shared or added to a marketing list
Already know what you want? Skip the queue entirely and place your order on the checkout page, or compare terms first on the pricing page.
Get in touch with us
Three ways to reach the desk
Pick whichever suits the question. All three land in the same place and carry the same priority.
Best for billing, refund requests and anything that needs a written record.
24/7 working hours
Every day, all year
Live chat and tickets never close — including Christmas Day and the Stanley Cup Final.
Why people write to us
Experience the fastest IPTV service in Canada
Your favourite channels travel in your backpack. Load the line on the device you are carrying, open IBO Player anywhere in the country, and the whole grid is there — the cottage in Canmore, the condo in Toronto, the hotel room in Halifax.
<15 minMedian reply
24/7Ticket desk
EN / FRBilingual agents
99.9%Network uptime
Before you write
Questions the desk answers most
Median first reply is under 15 minutes between 8am and midnight Mountain Time, and under an hour overnight. The ticket desk never closes, so a message sent at 4am is still picked up before breakfast.
WhatsApp, every time. Screenshots and short screen recordings travel instantly and an agent can talk you through the IBO Player menus in real time. Email is better for billing questions, refund requests and anything that needs a paper trail.
Yes. The desk is staffed bilingually and you can write in English or French on any channel. The entire IPTVKemo site is mirrored in French, and French-speaking agents cover Quebec and New Brunswick hours in full.
Check the spam folder first, since automated activation mail occasionally lands there. If it is genuinely missing, send us the email address and phone number you ordered with and we will re-issue the line within minutes at no charge.
Eighteen more answers — blackouts, EPG, VPNs, device swaps — live on the full FAQ page, and every install is documented step by step in the IBO Player setup guide.
Or skip the conversation entirely
If you already know which term you want, the order form takes about two minutes and your line is activated the same day.
Start with one month — CA$10.99